Research

A technical blueprint for architects and engineers building the next generation of customer support. Learn how to leverage LLMs, vector databases, and event-driven architecture to move from reactive queues to predictive, intelligent, and scalable support systems.

AI chatbots that always agree can feel supportive, but they risk reinforcing self-doubt, overthinking, and emotional dependence especially in vulnerable people. They often miss warning signs like crisis or delusional thinking. Safer designs need more grounding, challenge, memory, and human oversight. Use AI as companion, not counselor.